The startup error about the Backup data is normal, if the unit has been factory reset or cleared. Otherwise this error is normally an indication that the internal battery of the unit requires replacement. The manual recommends the battery be replaced every 3-5 years, but we normally find that it lasts for 5-8 years. Your unit should be evaluated for repair due to its network problem, for sure.
It is strongly recommended to have the item inspected by your local Authorized Furuno dealer before sending it directly to Furuno for repair. In many cases, your local dealer will be able to initiate the repair faster, or he may determine that the problem is onboard or an operational/set-up error. You can find a list of your local authorized dealers using our "FIND A DEALER" link at the top of this web site. In the event that a dealer is not convenient to your location, send the unit to the Furuno Repair Facility with a detailed description of the problem. No RMA number or initial payment is required. Please make sure to include your contact information. The address is listed below for your convenience.
Furuno USA, Inc
Attn: Service Department
4400 NW Pacific Rim Blvd.
Camas, WA 98607-9408
The Service Center will contact you concerning cost and billing after the unit has been evaluated.
The Service Center has a $100 evaluation fee for out of warrantee items, but they will apply that towards the repair cost, if you choose to have it repaired. Repair time can vary depending on work load and season. Mostly 7-10 business days plus postal time. If you need to contact our service center they can be reached at 360-834-9300. (ask for the service center)
