trackball assembly

[Anonymous]

Hello,

I have a RDP-149 and having issues with the trackball. Is replacing the complete assembly something I can do or do I need to send the unit out ? I've tried cleaning it with no luck.Thank you in advance.

 

[Johnny Electron]

I recommend your local Furuno dealer. It really isn't something you can do yourself since the case must be torn apart.
http://www.furunousa.com/Support/DealerLocator.aspx

If you don't have a dealer nearby; I would recommend sending it to the Furuno service center. You would send the unit to the Furuno Repair Facility with a detailed description of the problem. No RMA number or initial payment is required. Please make sure to include your contact information. The address is listed below for your convenience.

Furuno USA, Inc
Attn: Service Department
4400 NW Pacific Rim Blvd.
Camas, WA 98607-9408

The Service Center will contact you concerning cost and billing after the unit has been evaluated. Repair time can vary depending on work load and season. Mostly 7-10 business days plus postal time. If you need to contact our service center they can be reached at 360-834-9300. (ask for the service center)