TimeZero login on TZT316 being blocked

[DFS]

Today I did the software update to v3.56 over wifi and all went well. After the update I added some new waypoints to the TZiBoat App and looked to see if they were synchronized to the TZT3. The synchronization did not seem to be happening so I logged off from myTimeZero on the TZT3 and then tried to login again. I now get an error message that says that the login is is "blocked for security reasons" - this is a brief pop up - and then it just goes back to the menu. I played around a bunch and could not figure out how to reset anything. I can login to the app on my phone and login to mytimezero on my computer and the data is all synchronized there. I just can't get the TZT3 to login and synchronize. My wifi to the TZT3 is working just fine (that's how I did the update). I've restarted the TZT3 at least twice with no change in behavior. Help please.....

 

[FishTech]

Did you have an active GPS fix? You have to have an active connection when you login or you will get a quick error notification across the bottom of the screen.

 

[DFS]

Thanks, that may be the issue then. I was inside my metal building with boat on the trailer, and I don't think I get a GPS signal in there. Didn't occur to me that I would need one for logging it to a website as I do have full internet service inside the building. I'll pull it outside and see if that fixes it......

 

[Sparky Wire]

Yes, TimeZero requires the machine have good time and date as part of the login.

 

[ProSportfishing]

Today I did the software update to v3.56 over wifi and all went well. After the update I added some new waypoints to the TZiBoat App and looked to see if they were synchronized to the TZT3. The synchronization did not seem to be happening so I logged off from myTimeZero on the TZT3 and then tried to login again. I now get an error message that says that the login is is "blocked for security reasons" - this is a brief pop up - and then it just goes back to the menu. I played around a bunch and could not figure out how to reset anything. I can login to the app on my phone and login to mytimezero on my computer and the data is all synchronized there. I just can't get the TZT3 to login and synchronize. My wifi to the TZT3 is working just fine (that's how I did the update). I've restarted the TZT3 at least twice with no change in behavior. Help please.....

Today I did the software update to v3.56 over wifi and all went well. After the update I added some new waypoints to the TZiBoat App and looked to see if they were synchronized to the TZT3. The synchronization did not seem to be happening so I logged off from myTimeZero on the TZT3 and then tried to login again. I now get an error message that says that the login is is "blocked for security reasons" - this is a brief pop up - and then it just goes back to the menu. I played around a bunch and could not figure out how to reset anything. I can login to the app on my phone and login to mytimezero on my computer and the data is all synchronized there. I just can't get the TZT3 to login and synchronize. My wifi to the TZT3 is working just fine (that's how I did the update). I've restarted the TZT3 at least twice with no change in behavior. Help please.....

I had the same problem with my unit the tz3XL. I was connected to the internet but could not log into my timezero. Try unplugging the nema cord to the unit and then try to login again. If that does not work try to unplugging all connections one at a time to help find which one it might be that is interfering with the system. The second one I would go to would be the network connection if you have one. I'm not sure if I have a a faulty nema cord/connection or it is a system defect. The techs were very helpful but we could not resolve the problem. It took trial to figure out. Hope this helps

 

[DFS]

My issue was totally related to the GPS signal. Inside my metal building I get no signal. Once outside, everything worked normally.