Is the shield of the power cable properly grounded as shown in the interconnection diagram? If it is, you might try removing it in case the ground has some level on it. If not grounded, it should be. If you can't get it working then the unit might need service. While you voltage levels are low for a normal battery or charging battery it should be fine. Although that voltage measurement should be done with a load applied because if you have no AMPs behind that voltage, the unit won't work.