CUSTOMER HAVING SIMILAR PROBLEM. QUOTE FROM THEIR EMAIL.
We contacted you around this time, you gave us the phone number of a technician at Furuno whom we called. He stated he did not know about this issue and suggested the fault would be with the transducer, and to be honest, he didn't seem to be too interested.
We are passage making north, currently at Ketchikan. All the way, the display is correct (checking against our other sounder and charts) until we get into water deeper around 200 metres when it will display the horizontal lines briefly before giving false shallow readings again. We sent you a photo, showing the track we were making on the chart, with depths of 150 metres or so, with the depth sounder display and it's reading next to it...13.4 metres.
Please, we would like to investigate why this is so. It is nerve wracking We were in an anchorage the other day negotiating a narrow channel which should have had a depth of 4 metres...the depth sounder had a reading of 1.2 metres...our thoughts first up are ones of alarm, then secondly, 'is this thing 'crying wolf''! We were in 1.2 metres as it happened, but you can understand, we don't trust it now.
Also, we have noticed recently...when we first turn the instruments on...the display shows it doing it's start up checks..the depth then comes up, and right where the decimal point is in the depth reading appears the number 4 briefly, it then disappears......