Thanks for the reply. Since I didn't see it before starting the update process, I set out to upgrade to 6.21.
I started Part 1 as instructed. After inserting the microSD in the back of the unit, I hit the power button. It started with the Furuno logo, and the "system is updating" message appeared. After a short time (under a minute?), I saw another message flash in it's place, but before I could read it the message disappeared and only the Furuno logo remained. The screen never went dark, and the "WARNING: SYSTEM UPDATING" screen never appeared. It has been stuck on the logo screen for 20 minutes with the power light green.
What do I do next? Can I power it down and start over?