Restore from cloud onto new machie

[Don Sol]

Ive just received a new XL13 on warranty. Ive done the restore of all my settings, waypoints and photos (ie screenshots) from the cloud, which is just an epic service. However it seems the screen shots do not want to display. So they icons are displayed on the plotter, the pics are listed in the "list" file but when i want to open or display the photo it comes up as a white dot. See the pics below.

am i missing a setting, any tips or tricks to have these pics displayed?

thanks